Sacofa Sdn Bhd, Lot 367 Jalan Satok,
93400 Kuching, Sarawak
Our Network Operation Centre (NOC) is responsible for monitoring of power failures, communication line alarms (such as bit errors, framing-errors, line coding errors, and circuits down), and other performance issues (such as issues on tower facilities) that may affect the telecommunication network. Our NOC analyses problems, performs troubleshooting, communicates with site engineers and technicians, as well as tracks problems through resolution.
If necessary, our NOC escalates problems to the appropriate personnel. For severe conditions that are impossible to anticipate such as a power failure or optical fibre cable cuts, our NOC has procedures in place to immediately contact technicians to remedy the problem.
We have support teams located at Kuching, Sri Aman, Sibu, Bintulu, and Miri offices where we can provide the earliest response time to attend to our customers' needs and problems.