Our Network Operation Centre (NOC) is responsible for monitoring of power failures, communication line alarms (such as bit errors, framing-errors, line coding errors, and circuits down), and other performance issues (such as issues on tower facilities) that may affect the telecommunication network. Our NOC analyses problems, performs troubleshooting, communicates with site engineers and technicians, as well as tracks problems through resolution.

If necessary, our NOC escalates problems to the appropriate personnel. For severe conditions that are impossible to anticipate such as a power failure or optical fibre cable cuts, our NOC has procedures in place to immediately contact technicians to remedy the problem.

We have support teams located at Kuching, Sri Aman, Sibu, Bintulu, and Miri offices where we can provide the earliest response time to attend to our customers' needs and problems.

Kuching Office

Person In Charge

LAMAN AK JULY

SACOFA Sdn Bhd
3rd Floor, Menara Zecon,
Jalan Satok,
93400 Kuching, Sarawak,
Malaysia

+6082 - 207 086

+6013 - 808 0773

This email address is being protected from spambots. You need JavaScript enabled to view it.

Sibu Office

Person In Charge

Muhammad Shafiq bin Kamarulzaman

SACOFA Sdn Bhd
No. 46, 3rd Floor, Lot 1558,
Jalan Keranji,
Off Jalan Tuanku Osman,
96000 Sibu, Sarawak,
Malaysia

+6011 - 1935 5862

This email address is being protected from spambots. You need JavaScript enabled to view it.

Bintulu office

Person In Charge

Roger Galati Emang

SACOFA Sdn Bhd
1st Floor, Lot No. 4 Sublot 3635,
Medan Jaya Commercial Centre,
97000 Bintulu, Sarawak,
Malaysia

+6019 - 864 4613

This email address is being protected from spambots. You need JavaScript enabled to view it.

Mersing Office

Person In Charge

Mohd Reza Mohd Rasip

SACOFA Sdn Bhd
91/2A, Bangunan Moh Ah Seng,
Jalan Jemaluang,
86800 Mersing, Johor Darul Takzim,
Malaysia

+6019 - 886 5707

This email address is being protected from spambots. You need JavaScript enabled to view it.

Sri Aman Office

Person In Charge

Mohd Syafiq Aniq Hadi

SACOFA Sdn Bhd
Ground Floor, No. 18,
Sri Jaya Park,
95000 Sri Aman, Sarawak,
Malaysia

+6013 - 563 2207

This email address is being protected from spambots. You need JavaScript enabled to view it.

Miri Office

Person In Charge

Roger Galati Emang

SACOFA Sdn Bhd
Lot 1065, Block 9, MCLD
Bintang Jaya Commercial Centre,
Jalan Miri-Pujut,
98000 Miri, Sarawak,
Malaysia

+6019 - 864 4613

This email address is being protected from spambots. You need JavaScript enabled to view it.